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How AI-Driven IVR Is Changing the Role of Human Dispatchers

AI Phone Agent
For years, the dispatcher was the gatekeeper. Every change order, every emergency, every can you move my appointment call ran through one person tethered to a phone. Miss the call, and you missed the revenue.
That model is breaking. AI-driven IVR conversational systems that understand callers, take action, and update your software in real time is quietly rewriting what a dispatcher actually does all day. And contrary to the panic headlines, the job isn't disappearing. It's moving up the value chain.
Here's how the shift is playing out, what it means for businesses weighing an AI calling system against the status quo, and where humans still win.

The Old Dispatcher Bottleneck

Picture a part-time dispatcher covering change-order calls for a service company. A customer phones in to reschedule a job. The dispatcher is mid-task, lets it ring, and it drops to voicemail. The detail gets logged wrong, or not at all. A technician shows up to the wrong address. Revenue leaks, and the schedule fractures.
This isn't a rare failure it's the structural limit of one human handling sequential calls. A single dispatcher can take one call at a time, works fixed hours, and gets tired, distracted, and inconsistent by the end of a shift. During demand spikes storms, heat waves, product launches the bottleneck gets worse exactly when it costs the most.
Traditional IVR was supposed to fix this. It didn't. Rigid "press 1, press 2" menus just moved the friction around. Across industries, seven out of ten companies report that their IVR containment rate the share of calls resolved without a live agent sits at 30% or less, according to McKinsey. Old menus push callers down trees that were never built for their specific problem.

What an AI-Driven IVR Actually Does Differently

Modern AI-driven IVR replaces the menu tree with a conversation. It listens, figures out why someone called, and acts without a dispatcher in the loop.
The practical capabilities that change the dispatcher's role:
  • Understands natural speech. Callers explain a request in plain language "I need to push tomorrow's install to Thursday" and the system extracts the intent and details accurately, instead of forcing keypad presses.
  • Handles unlimited calls at once. No hold queue, no busy signal, even during a rush. This alone removes the single-line bottleneck.
  • Takes action, not just messages. It updates the work order, syncs the CRM, reschedules the job, and texts a confirmation the work a dispatcher used to do by hand.
  • Routes by intent and urgency. It recognizes an emergency, prioritizes it, and pushes it to the right technician or region instantly.
  • Logs everything. Every interaction is documented and confirmed back to the caller, cutting the misheard-instruction errors that plague manual note-taking.
The numbers behind the shift are real. Businesses adopting conversational AI IVR report a 25% increase in first-call resolution, and the systems can cut call-handling time by up to 40%, according to data cited by Bland AI. McKinsey has seen next-generation IVR deliver a fivefold jump in customer satisfaction scores while reducing live-agent calls by more than 10%.

AI-Driven IVR vs Dispatcher: Where Each One Wins

This is the comparison most service businesses are actually running. Here's the honest version.
Factor
Human Dispatcher
AI-Driven IVR
Availability
Fixed shifts; after-hours rolls to voicemail
True 24/7, no breaks or coverage gaps
Concurrent calls
One at a time
Hundreds at once, no hold queue
Cost model
Hourly wages, overtime, surge staffing
Pay for performance, scales without added labor
Detail accuracy
Varies with fatigue and workload
Confirmed and logged on every call
Speed on routine calls
Callback delays common
Instant—reschedules and updates in seconds
System updates
Manual entry, double-keying
Auto-syncs CRM, dispatch, scheduling
Emotional & complex calls
Strong—real empathy and judgment
Escalates to a human when judgment is needed
Building trust on sensitive issues
Best
Good for routine; weaker on nuance
The takeaway isn't "fire the dispatchers." It's that AI absorbs the high-volume, repetitive, after-hours load change orders, reschedules, status checks, emergency triage while humans handle the calls that need judgment. Unity Communications frames the transition the same way: start with hybrid coverage, set escalation rules, and let AI take over repetitive workflows over time.

The New Role: From Switchboard to Supervisor

Here's the part that gets missed. When an AI phone agent handles the routine volume, the dispatcher doesn't vanish their job changes shape.
The role shifts from answering calls to managing the system that answers them:
  • Handling exceptions. The genuinely messy, emotional, or ambiguous calls the AI escalates where a calm human voice closes the deal or saves the relationship.
  • Tuning the AI. Reviewing transcripts, fixing misrouted intents, and refining escalation rules. McKinsey's research is blunt about this: AI-led contact centers still depend on humans to refine them, especially in the early weeks.
  • Owning the edge cases. High-value accounts, disputes, and judgment calls that shouldn't be automated.
This mirrors what McKinsey calls the "right mix of humans and AI" the future contact center is AI-led, but human contact is reserved for the moments that matter. The dispatcher becomes the person who makes the automation trustworthy, not the person racing a ringing phone.

Real Business Use Cases

Home services (HVAC, plumbing, electrical). Emergency dispatch is the killer app. A burst pipe at midnight gets answered instantly, triaged as urgent, and routed to an on-call tech with an SMS confirmation to the customer—no voicemail, no morning callback.
Change-order management. The exact scenario that breaks part-time dispatchers. AI captures the reschedule or cancellation, updates the work order, and notifies the field team in real time, so no job runs on stale information.
Field service & multi-location operations. Smart routing matches calls by region and skill, balances technician workloads, and learns to route better over time coordination that's painful to do manually across territories.
Small businesses without a front desk. This is where the best AI answering service and AI answering service for small business searches come from. A solo operator or small crew can't staff a phone all day. AI becomes a 24/7 receptionist that captures every lead instead of letting calls slip to voicemail.
Outbound and follow-up. Beyond inbound, AI outbound calling handles appointment reminders, missed-call text-back, and confirmation callbacks. Outbound AI calling keeps leads warm and reduces no-shows without tying up staff. Pair it with AI call tracking and you can see exactly which campaigns and call flows convert turning the phone line into a measurable channel instead of a black box.

When You Still Want a Human (and Traditional IVR)

Being honest here builds the case rather than weakening it. AI isn't the answer for everything.
Some callers simply prefer a person, and in sectors like healthcare, banking, and insurance, voice remains the dominant support channel—often with verification and compliance steps that benefit from a structured, predictable flow. Traditional IVR still has a role as an ordered fallback: when AI can't parse a heavy accent, background noise, or raw emotion, a clean handoff to a menu or a live agent prevents a dead end.
And complex, emotionally charged, or high-stakes calls should route to a human. The goal of a good AI calling system isn't to eliminate that judgment it's to make sure your people spend their time only on the calls that need it.

How to Make the Transition Without Disruption

You don't rip out your phone system over a weekend. The pattern that works:
  1. Map your calls first. Identify your top intents by volume—change orders, reschedules, status checks—and how many you miss per week. Automate the repeatable ones first.
  2. Start hybrid. Let AI handle simple, high-volume calls while humans cover the complex ones.
  3. Train it on your real call data. The system learns your patterns, your services, your terminology.
  4. Set clear escalation rules. Define when a call jumps to a human—by urgency, sentiment, or request type.
  5. Measure hard. Track containment rate, transfer rate, change-order turnaround, cost per call, and CSAT. Iterate after your first batch of real calls.
Implementation typically takes a few weeks depending on integration depth, and the hybrid-to-full-automation path lets you build confidence before you commit.

The Bottom Line

AI-driven IVR isn't erasing the dispatcher it's ending the era of one person being the single point of failure for every call. The repetitive, after-hours, high-volume work moves to an AI phone agent that never sleeps, never misroutes a logged detail, and scales to hundreds of simultaneous calls. The human moves up: handling exceptions, tuning the system, and owning the relationships that actually need a person.
For most service businesses, the question is no longer whether to adopt an AI answering service for small business or a full AI calling system—it's how fast you can map your calls and start the hybrid rollout before a competitor answers the phone you just let ring.

Frequently Asked Questions

How is AI-driven IVR different from traditional IVR?

Traditional IVR uses fixed keypad menus and rigid decision trees. AI-driven IVR uses speech recognition and natural language understanding to hold a real conversation, figure out the caller's intent, and take action like rescheduling a job or updating a CRM without forcing anyone through a menu.

Does AI-driven IVR replace human dispatchers?

Not entirely. It absorbs the high-volume, repetitive, and after-hours calls, while humans handle complex, emotional, or high-stakes interactions and supervise the system. Most businesses run a hybrid model where AI escalates judgment calls to a person.

What's the difference between an AI phone agent and a human answering service?

A human answering service is limited by staff hours and gets expensive to scale. An AI phone agent answers every call instantly, handles unlimited calls at once, qualifies leads consistently, integrates with your software, and costs far less as volume grows.

Can an AI calling system handle emergency dispatch?

Yes. It detects urgency from the conversation, prioritizes the call, routes it to the right on-call technician, and sends the customer an instant SMS confirmation critical for HVAC, plumbing, and other emergency services.

Is an AI answering service for small business worth it?

For small teams that can't staff a phone all day, it's often the highest-ROI option it captures every lead 24/7 instead of dropping calls to voicemail, and pairs with AI call tracking so you can see which calls actually convert.

What is AI outbound calling used for?

Outbound AI calling handles appointment reminders, missed-call text-back, confirmation callbacks, and lead follow-up keeping leads warm and reducing no-shows without tying up your staff.

How long does it take to switch from a dispatcher to AI-driven IVR?

Typically a few weeks, depending on how deeply it integrates with your CRM and scheduling tools. A hybrid rollout AI plus human oversight lets you validate accuracy before moving to full automation.

How do I measure whether the AI calling system is working?

Track containment rate, transfer rate, change-order turnaround time, cost per call, and CSAT. Compare them against your dispatcher baseline and refine intent models after the first batch of live calls.
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box-shadow: var(--shadow-md); margin: var(--space-8) auto; } /* --- Table --- */ .w-richtext table, [class*="article-body"] table { width: 100%; margin: var(--space-8) 0; border-collapse: collapse; font-family: var(--font-ui); font-size: var(--text-sm); overflow: hidden; border-radius: var(--radius-lg); box-shadow: var(--shadow-sm); display: block; overflow-x: auto; -webkit-overflow-scrolling: touch; } .w-richtext th { background: var(--color-ink); color: #fff; font-weight: 600; padding: var(--space-3) var(--space-4); text-align: left; letter-spacing: 0.03em; } .w-richtext td { padding: var(--space-3) var(--space-4); border-bottom: 1px solid var(--color-border); color: var(--color-ink-2); } .w-richtext tr:last-child td { border-bottom: none; } .w-richtext tr:nth-child(even) td { background: var(--color-surface); } .w-richtext tr:hover td { background: var(--color-accent-4); } /* ─── PULL QUOTE / CALLOUT ───────────────────────────────── */ .callout, .info-box, .tip-box, [class*="callout"], [class*="tip-box"], [class*="info-block"] { display: flex; gap: var(--space-4); margin: var(--space-8) 0; padding: var(--space-5) var(--space-6); background: var(--color-highlight-2); border: 1px solid #fcd34d; border-left: 4px solid var(--color-highlight); border-radius: var(--radius-lg); font-family: var(--font-ui); font-size: var(--text-sm); line-height: var(--leading-normal); color: #78350f; } /* ─── CTA BUTTON ─────────────────────────────────────────── */ .w-button, .cta-button, .btn, [class*="btn-primary"], [class*="cta-btn"], [class*="article-cta"] { display: inline-flex; align-items: center; justify-content: center; gap: var(--space-2); font-family: var(--font-ui); font-size: var(--text-sm); font-weight: 600; line-height: 1; letter-spacing: 0.02em; padding: 0.8125rem 1.625rem; background: var(--color-accent); color: #fff; border: 2px solid transparent; border-radius: var(--radius-md); cursor: pointer; text-decoration: none; transition: background var(--duration) var(--ease-out), transform var(--duration) var(--ease-out), box-shadow var(--duration) var(--ease-out); white-space: nowrap; -webkit-user-select: none; user-select: none; } .w-button:hover, .cta-button:hover, .btn:hover { background: var(--color-accent-2); transform: translateY(-1px); box-shadow: 0 8px 24px rgba(37, 99, 235, 0.3); color: #fff; } .w-button:active, .cta-button:active { transform: translateY(0); box-shadow: none; } /* Secondary / Ghost variant */ .btn-secondary, [class*="btn-secondary"], [class*="btn-outline"] { background: transparent; color: var(--color-accent); border-color: var(--color-accent); } .btn-secondary:hover { background: var(--color-accent-4); transform: translateY(-1px); box-shadow: none; } /* Full-width CTA block */ .cta-block, [class*="cta-block"], [class*="article-cta-section"] { margin: var(--space-12) 0; padding: var(--space-10) var(--space-8); background: linear-gradient(135deg, var(--color-ink) 0%, var(--color-ink-2) 100%); border-radius: var(--radius-xl); text-align: center; box-shadow: var(--shadow-xl); } .cta-block h2, .cta-block h3 { font-family: var(--font-display); color: #fff; font-size: var(--text-2xl); margin-bottom: var(--space-4); } .cta-block p { color: rgba(255,255,255,.7); font-size: var(--text-base); margin-bottom: var(--space-6); font-family: var(--font-ui); } /* ─── TAGS / TOPICS ROW ──────────────────────────────────── */ .article-tags, .post-tags, [class*="tag-list"], [class*="article-topics"] { display: flex; flex-wrap: wrap; gap: var(--space-2); margin-top: var(--space-10); padding-top: var(--space-6); border-top: 1px solid var(--color-border); } .tag, [class*="tag-item"], [class*="topic-pill"] { font-family: var(--font-ui); font-size: var(--text-xs); font-weight: 500; color: var(--color-ink-3); background: var(--color-surface); border: 1px solid var(--color-border); padding: var(--space-1) var(--space-3); border-radius: 100px; text-decoration: none; transition: background var(--duration), border-color var(--duration), color var(--duration); } .tag:hover { background: var(--color-accent-4); border-color: var(--color-accent-3); color: var(--color-accent); } /* ─── SHARE BAR ──────────────────────────────────────────── */ .share-bar, [class*="share-bar"], [class*="social-share"] { display: flex; align-items: center; gap: var(--space-3); flex-wrap: wrap; margin-top: var(--space-8); padding: var(--space-5) var(--space-6); background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-lg); font-family: var(--font-ui); } .share-label { font-size: var(--text-sm); font-weight: 600; color: var(--color-muted); margin-right: var(--space-2); } .share-btn, [class*="share-btn"] { display: inline-flex; align-items: center; gap: var(--space-2); font-size: var(--text-sm); font-weight: 500; padding: var(--space-2) var(--space-4); border-radius: var(--radius-md); text-decoration: none; transition: background var(--duration), transform var(--duration); } .share-btn:hover { transform: translateY(-1px); } /* ─── AUTHOR BIO CARD ────────────────────────────────────── */ .author-bio, [class*="author-bio"], [class*="author-card"], [class*="writer-bio"] { display: flex; gap: var(--space-5); align-items: flex-start; margin-top: var(--space-12); padding: var(--space-6); background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-xl); box-shadow: var(--shadow-sm); } .author-bio-avatar, [class*="author-bio"] img, [class*="author-card"] img:first-child { width: 64px; height: 64px; border-radius: 50%; object-fit: cover; flex-shrink: 0; border: 3px solid var(--color-border); } .author-bio-name { font-family: var(--font-ui); font-size: var(--text-base); font-weight: 700; color: var(--color-ink); margin-bottom: var(--space-1); } .author-bio-role { font-family: var(--font-ui); font-size: var(--text-sm); color: var(--color-accent); font-weight: 500; margin-bottom: var(--space-3); } .author-bio-text { font-size: var(--text-sm); line-height: var(--leading-normal); color: var(--color-ink-3); } /* ─── RELATED POSTS GRID ─────────────────────────────────── */ .related-posts, [class*="related-posts"], [class*="more-articles"], [class*="related-articles"] { margin-top: var(--space-16); padding-top: var(--space-10); border-top: 1px solid var(--color-border); } .related-posts-title, [class*="related-heading"] { font-family: var(--font-display); font-size: var(--text-2xl); font-weight: 700; color: var(--color-ink); margin-bottom: var(--space-8); } .related-posts-grid, [class*="related-grid"] { display: grid; grid-template-columns: 1fr; gap: var(--space-6); } .related-post-card, [class*="related-card"], [class*="article-card"] { background: var(--color-bg); border: 1px solid var(--color-border); border-radius: var(--radius-xl); overflow: hidden; text-decoration: none; transition: transform var(--duration) var(--ease-out), box-shadow var(--duration) var(--ease-out); display: block; } .related-post-card:hover { transform: translateY(-3px); box-shadow: var(--shadow-lg); } .related-post-image img { width: 100%; aspect-ratio: 16 / 9; object-fit: cover; display: block; transition: transform 0.4s var(--ease-out); } .related-post-card:hover .related-post-image img { transform: scale(1.04); } .related-post-body { padding: var(--space-5); } .related-post-category { font-family: var(--font-ui); font-size: var(--text-xs); font-weight: 600; text-transform: uppercase; letter-spacing: 0.07em; color: var(--color-accent); margin-bottom: var(--space-2); } .related-post-title { font-family: var(--font-display); font-size: var(--text-lg); font-weight: 700; color: var(--color-ink); line-height: var(--leading-snug); margin-bottom: var(--space-2); } .related-post-excerpt { font-size: var(--text-sm); color: var(--color-muted); line-height: var(--leading-normal); } /* ─── PROGRESS BAR ───────────────────────────────────────── */ .reading-progress, [class*="reading-progress"], [class*="progress-bar"] { position: fixed; top: 0; left: 0; height: 3px; background: linear-gradient(90deg, var(--color-accent), #818cf8); border-radius: 0 100px 100px 0; z-index: 9999; transition: width 0.1s linear; } /* ─── TABLE OF CONTENTS ──────────────────────────────────── */ .toc, [class*="table-of-contents"], [class*="toc-block"] { margin: var(--space-8) 0; padding: var(--space-6); background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-xl); } .toc-title { font-family: var(--font-ui); font-size: var(--text-sm); font-weight: 700; text-transform: uppercase; letter-spacing: 0.08em; color: var(--color-muted); margin-bottom: var(--space-4); } .toc ol, .toc ul { margin: 0; padding-left: var(--space-5); } .toc li { margin-bottom: var(--space-2); } .toc a { font-family: var(--font-ui); font-size: var(--text-sm); color: var(--color-accent); text-decoration: none; transition: color var(--duration); } .toc a:hover { color: var(--color-accent-2); text-decoration: underline; } /* ─── STICKY SIDEBAR (optional) ─────────────────────────── */ .article-sidebar, [class*="article-sidebar"], [class*="post-sidebar"] { display: none; /* Hidden on mobile, shown on large screens */ } /* ─── BREADCRUMBS ────────────────────────────────────────── */ .breadcrumbs, [class*="breadcrumbs"], [class*="breadcrumb"] { display: flex; align-items: center; flex-wrap: wrap; gap: var(--space-2); font-family: var(--font-ui); font-size: var(--text-sm); color: var(--color-muted); margin-bottom: var(--space-5); } .breadcrumbs a { color: var(--color-muted); text-decoration: none; transition: color var(--duration); } .breadcrumbs a:hover { color: var(--color-accent); } .breadcrumbs-sep { color: var(--color-border-2); } /* ─── NEWSLETTER / SUBSCRIBE BLOCK ──────────────────────── */ .newsletter-block, [class*="newsletter"], [class*="subscribe-block"] { margin: var(--space-12) 0; padding: var(--space-8) var(--space-6); background: linear-gradient(145deg, var(--color-accent-4) 0%, #f0f9ff 100%); border: 1px solid var(--color-accent-3); border-radius: var(--radius-2xl); text-align: center; } .newsletter-block h3 { font-family: var(--font-display); font-size: var(--text-xl); color: var(--color-ink); margin-bottom: var(--space-2); } .newsletter-block p { font-size: var(--text-sm); color: var(--color-muted); font-family: var(--font-ui); margin-bottom: var(--space-5); } .newsletter-form, [class*="subscribe-form"] { display: flex; gap: var(--space-2); max-width: 420px; margin: 0 auto; flex-wrap: wrap; } .newsletter-form input[type="email"], [class*="email-input"] { flex: 1; min-width: 0; font-family: var(--font-ui); font-size: var(--text-sm); padding: 0.75rem 1rem; background: #fff; border: 1.5px solid var(--color-border); border-radius: var(--radius-md); color: var(--color-ink); outline: none; transition: border-color var(--duration); } .newsletter-form input[type="email"]:focus { border-color: var(--color-accent); box-shadow: 0 0 0 3px rgba(37,99,235,.12); } /* ─── WEBFLOW SPECIFIC OVERRIDES ─────────────────────────── */ /* Reset Webflow's aggressive defaults */ .w-richtext figure.w-richtext-align-center { margin-left: auto; margin-right: auto; } .w-richtext figure.w-richtext-align-fullwidth { max-width: 100%; margin-left: calc(-1 * var(--space-5)); margin-right: calc(-1 * var(--space-5)); border-radius: 0; } .w-richtext figure.w-richtext-align-fullwidth img { border-radius: 0; } /* Webflow collection list */ .w-dyn-list { width: 100%; } .w-dyn-item { display: block; } /* Fix Webflow default link underlines in rich text */ .w-richtext a { text-decoration: underline; } /* ============================================================ RESPONSIVE — TABLET (≥ 640px) ============================================================ */ @media (min-width: 640px) { :root { --text-base: 1.125rem; /* 18px */ --text-lg: 1.25rem; /* 20px */ --text-xl: 1.5rem; /* 24px */ --text-2xl: 1.875rem; /* 30px */ --text-3xl: 2.25rem; /* 36px */ } .article-wrapper, .w-container { padding-left: var(--space-8); padding-right: var(--space-8); } .article-title, .post-title { font-size: var(--text-4xl); } .related-posts-grid, [class*="related-grid"] { grid-template-columns: repeat(2, 1fr); } .newsletter-form { flex-wrap: nowrap; } } /* ============================================================ RESPONSIVE — DESKTOP (≥ 768px) ============================================================ */ @media (min-width: 768px) { .article-wrapper, .w-container { padding-left: var(--space-10); padding-right: var(--space-10); } .article-header, .post-header { padding-top: var(--space-16); margin-bottom: var(--space-10); } .article-featured-image, .post-featured-image { border-radius: var(--radius-xl); } .author-bio { padding: var(--space-8); } } /* ============================================================ RESPONSIVE — LARGE DESKTOP (≥ 1024px) ============================================================ */ @media (min-width: 1024px) { :root { --text-base: 1.125rem; --text-3xl: 2.5rem; --text-4xl: 3rem; --text-5xl: 3.75rem; } .article-wrapper, .w-container { max-width: var(--full-width); margin-left: auto; margin-right: auto; padding-left: var(--space-12); padding-right: var(--space-12); } /* Two-column layout with sidebar */ .article-layout, [class*="article-layout"], [class*="post-layout"] { display: grid; grid-template-columns: var(--content-width) 1fr; gap: var(--space-16); align-items: start; } .article-sidebar, [class*="article-sidebar"] { display: block; position: sticky; top: var(--space-8); } .article-title, .post-title { font-size: var(--text-5xl); } .related-posts-grid { grid-template-columns: repeat(3, 1fr); } .w-richtext h2 { font-size: var(--text-3xl); } .w-richtext h3 { font-size: var(--text-2xl); } .w-richtext h4 { font-size: var(--text-xl); } } /* ============================================================ RESPONSIVE — XL DESKTOP (≥ 1280px) ============================================================ */ @media (min-width: 1280px) { .article-wrapper, .w-container { padding-left: var(--space-16); padding-right: var(--space-16); } } /* ─── NO HORIZONTAL SCROLL GUARD ────────────────────────── */ html, body { max-width: 100%; overflow-x: hidden; } /* Prevent wide tables / code from breaking layout */ .w-richtext *, [class*="article-body"] * { max-width: 100%; } .w-richtext pre { white-space: pre; overflow-x: auto; } /* ─── FOCUS / ACCESSIBILITY ──────────────────────────────── */ :focus-visible { outline: 2px solid var(--color-accent); outline-offset: 3px; border-radius: var(--radius-sm); } /* ─── PRINT ──────────────────────────────────────────────── */ @media print { .share-bar, .reading-progress, .newsletter-block, .article-sidebar, .related-posts { display: none !important; } body { font-size: 12pt; color: #000; } .w-richtext { max-width: 100%; } .w-richtext a::after { content: " (" attr(href) ")"; font-size: 0.8em; color: #666; } } /* ─── REDUCED MOTION ─────────────────────────────────────── */ @media (prefers-reduced-motion: reduce) { *, *::before, *::after { animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; transition-duration: 0.01ms !important; scroll-behavior: auto !important; } } /* ─── DARK MODE ──────────────────────────────────────────── */ @media (prefers-color-scheme: dark) { :root { --color-ink: #f0f0f8; --color-ink-2: #d8d8ec; --color-ink-3: #b0b0cc; --color-muted: #8888a8; --color-subtle: #6666a0; --color-border: #2a2a40; --color-border-2: #363650; --color-surface: #131320; --color-bg: #0d0d1a; --color-accent: #60a5fa; --color-accent-2: #93c5fd; --color-accent-3: #1e3a6e; --color-accent-4: #0f1e38; --shadow-sm: 0 1px 3px rgba(0,0,0,.4); --shadow-md: 0 4px 16px rgba(0,0,0,.5); --shadow-lg: 0 8px 32px rgba(0,0,0,.6); --shadow-xl: 0 20px 60px rgba(0,0,0,.7); } .w-richtext code { color: #f472b6; } .w-richtext pre { background: #0a0a18; } .newsletter-block { background: linear-gradient(145deg, var(--color-accent-4), #0a1628); } .cta-block { background: linear-gradient(135deg, #1e1e3a, #2a2a50); } .newsletter-form input[type="email"] { background: var(--color-surface); color: var(--color-ink); border-color: var(--color-border); } }